Frequently Asked Questions

Contact us immediately. Time is critical in most cybercrime cases. While waiting to speak with us, avoid logging into any potentially compromised accounts, do not delete any emails or messages related to the incident, and document everything you can remember about the attack. Our consultants will guide you through specific protective measures based on your situation.

We respond to all inquiries within hours, often within minutes for urgent cases. Our 24/7 availability means you can reach us at any time, including weekends and holidays. For emergency situations, please call our hotline directly for the fastest response.

If possible, gather any relevant documentation such as bank statements, suspicious emails, transaction records, screenshots, and a timeline of events. However, don't delay contacting us to gather information if you're in an urgent situation. We can work with whatever information you have and help you collect additional documentation as needed.

We provide advisory services for a wide range of cybercrime including bank account fraud, unauthorized wire transfers, identity theft, cryptocurrency scams, phishing attacks, business email compromise, online shopping fraud, romance scams, tech support scams, and investment fraud. If you're unsure whether your situation falls within our expertise, contact us for a free initial assessment.

No, JDL Advisory provides consulting and advisory services only. We are not licensed attorneys and do not provide legal representation. However, we can recommend qualified legal professionals if your case requires legal action, and we can work alongside your attorney to provide technical expertise and case documentation.

No reputable advisor can guarantee fund recovery. Success depends on many factors including timing, the type of fraud, where funds were transferred, and cooperation from financial institutions. What we can promise is honest assessment of your situation, maximum effort to pursue all available recovery options, and transparent communication about realistic expectations throughout the process.

We advise clients on when and how to report cybercrimes to appropriate authorities, and we can help you prepare documentation for police reports. While we don't represent you to law enforcement, we can guide you through the reporting process and help ensure your report contains the information investigators need.

During your initial consultation, we'll gather details about your situation, assess the type and scope of the incident, provide immediate guidance on protective measures, and outline potential next steps. This consultation helps us understand your case and allows you to evaluate whether our services meet your needs.

Resolution timelines vary significantly based on the complexity of your case, the type of fraud, and the institutions involved. Simple cases may resolve in weeks, while complex identity theft or international fraud cases can take several months. We'll provide you with realistic timeline estimates based on your specific situation and keep you updated on progress throughout.

Yes. Each client is assigned a primary consultant who manages their case from start to finish. This ensures continuity, builds trust, and means you're always working with someone who deeply understands your specific situation. Your consultant will be available via phone and email throughout your engagement.

Our fees depend on the complexity and scope of your case. We offer both hourly consulting rates and fixed-fee packages for certain services. After your initial consultation, we'll provide a clear fee structure based on your specific needs. We believe in transparent pricing with no hidden costs.

We offer a brief initial assessment at no charge to understand your situation and determine if our services are appropriate for your needs. This allows both parties to make an informed decision about working together before any financial commitment.

We understand that cybercrime victims often face financial strain. We offer flexible payment arrangements on a case-by-case basis. Please discuss your situation with us during your consultation, and we'll work to find an arrangement that makes our services accessible to you.

We maintain strict confidentiality protocols and use encrypted communications for all sensitive information. Your case details are never shared with third parties without your explicit consent, except where required by law. We follow GDPR requirements and industry best practices for data protection.

Absolutely. Client confidentiality is fundamental to our practice. We never discuss specific cases or identify clients without explicit permission. Any case studies or testimonials we share publicly are done only with client consent and with identifying details removed.