Professional advisory for e-commerce fraud and digital asset theft
The digital marketplace brings convenience but also exposes users to various forms of online theft across the European Union. Our UK-based specialized consulting services provide expert guidance for victims of e-commerce fraud, phishing attacks, account takeovers, and digital asset theft throughout Europe.
With 10 years of experience across Germany, England, France, Italy, and Russia, and established connections with cybercrime offices across the EU, we provide unmatched cross-border expertise for online fraud cases.
Online marketplace fraud includes fake sellers, non-delivery scams, counterfeit goods, and fraudulent listings. We provide guidance on documenting your transactions, understanding platform dispute mechanisms, chargeback procedures, reporting fraud to marketplace operators, and pursuing recovery through available channels including payment processor disputes and platform guarantees.
Phishing attacks use deceptive emails, websites, or messages to steal login credentials and personal information. We help you understand how the attack occurred, assess what information was compromised, secure affected accounts, prevent further unauthorized access, recognize future phishing attempts, and take appropriate action based on the type and scope of information stolen.
When criminals gain control of your online accounts through stolen credentials or security vulnerabilities, they can cause significant damage. We provide guidance on recovering account access, reversing unauthorized actions, securing your account with stronger authentication, documenting the takeover, reporting to platform operators, and understanding your options for addressing damages caused during the unauthorized access.
Payment fraud involves unauthorized charges, transaction manipulation, or payment redirection schemes. We help you identify fraudulent transactions, understand dispute procedures with payment processors and banks, gather necessary documentation, navigate chargeback processes, understand your liability protections, and work toward recovering funds lost through payment fraud.
Subscription fraud includes unauthorized recurring charges, deceptive free trial conversions, and subscription scams. We provide guidance on disputing unauthorized subscriptions, canceling fraudulent recurring charges, understanding your rights regarding billing disputes, documenting deceptive practices, and recovering charges for subscriptions you never authorized or were deceived into accepting.
Theft of digital goods, software licenses, game accounts, or digital content requires specialized recovery approaches. We help you understand platform-specific recovery procedures, document ownership, report theft to service providers, secure remaining digital assets, and explore options for recovering or replacing stolen digital property while understanding the unique challenges of digital asset recovery.
Social engineering scams manipulate victims into voluntarily transferring money or information through deception. We provide guidance on recognizing how you were targeted, documenting the scam communications, understanding realistic recovery prospects, reporting to authorities, preventing further contact from scammers, and protecting yourself from follow-up scams that often target previous victims.
Fraudulent investment platforms, fake trading sites, and investment scams cause substantial financial losses. We help you identify platform fraud, understand the nature of the scam, document your transactions and communications, explore recovery options, report to financial regulators, and understand the realistic possibilities for recovering funds from investment fraud situations.
Online theft takes many forms, and each case requires a tailored approach. We analyze your specific situation, identify the attack vector, assess the damage, and provide strategic guidance on the most effective response and recovery options.
We conduct a detailed analysis of your online theft case, identifying the fraud method used, assessing the extent of losses, evaluating evidence quality, determining the perpetrator's sophistication level, and understanding the timeline of events. This thorough assessment allows us to provide targeted guidance specific to your situation and realistic expectations for resolution.
Rapid response is crucial after online theft. We provide immediate guidance on securing compromised accounts, changing passwords, enabling multi-factor authentication, monitoring for additional unauthorized activity, freezing affected payment methods, and preventing further losses. Our quick-action advice helps contain the damage and protect your remaining assets and information.
Strong documentation significantly improves resolution outcomes. We guide you through capturing screenshots, saving communications, collecting transaction records, preserving URLs and account information, documenting timelines, and organizing evidence in formats accepted by platforms, payment processors, and authorities. Proper documentation is often the difference between successful and failed recovery attempts.
Each online platform has specific fraud reporting procedures, timeframes, and requirements. We help you understand platform-specific processes, identify correct reporting channels, prepare required information, meet reporting deadlines, escalate when necessary, and effectively communicate your case to maximize chances of favorable resolution through platform dispute mechanisms.
We help you explore all available recovery paths including payment chargebacks, platform money-back guarantees, insurance claims, bank fraud protections, and legal remedies. Our consultants provide honest assessments of success likelihood for each option, help prioritize your recovery efforts, and guide you through the processes most likely to result in recovering your losses.
Effective communication is essential for dispute resolution. We advise on crafting clear dispute submissions, responding to merchant or processor inquiries, providing compelling evidence, understanding dispute decision factors, escalating appropriately, and maintaining professional communication that supports your case throughout the dispute process.
Beyond resolving your current incident, we provide guidance on preventing future online theft. This includes recognizing fraud warning signs, evaluating platform and merchant legitimacy, using secure payment methods, implementing strong authentication practices, monitoring accounts regularly, and developing awareness of common online theft tactics to protect yourself going forward.
We have experience with fraud cases across various platforms including online marketplaces, payment systems, social media, and digital service providers. Our team understands the specific procedures and challenges associated with each platform.
Beyond immediate crisis support, we provide consulting on online security best practices, fraud prevention strategies, and early warning signs of potential threats. Our goal is to help you not only recover from the current incident but also protect yourself from future attacks.
Our consultants combine technical expertise with practical knowledge of online fraud investigation and resolution processes. We provide clear, actionable guidance that empowers you to take control of your situation and work toward a resolution.